Terms of Service

Last Updated: January 28, 2026

1.1 Agreement to Terms

By accessing or using LLM Tracker ("Service," "Platform," "we," "us," or "our"), you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

1.2 Description of Service

LLM Tracker is a software-as-a-service platform that monitors, analyzes, and reports on the behavior of large language models (LLMs). The Service includes:

• Brand Watch: Monitoring of brand mentions and recommendations across AI models
• Drift Watch: Detection of behavioral changes in AI models over time
• Compliance Watch: Testing AI systems for demographic bias using matched-pair methodology
• Story Builder: Interactive querying of multiple AI models
• Data Catalog: Access to collected AI response data

The Service collects responses from third-party AI providers (including but not limited to OpenAI, Anthropic, Google, and xAI) and provides analysis of those responses. We do not operate or control the underlying AI models.

1.3 Eligibility

The Service is intended for business use. By using the Service, you represent that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding agreements
• You are not prohibited from using the Service under applicable law
• If using on behalf of an organization, you have authority to bind that organization

1.4 Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security risk.

1.5 Subscription and Payment

1.5.1 Plans and Pricing

The Service is offered under various subscription plans as described on our website. Pricing is subject to change with 30 days' notice to existing subscribers.

1.5.2 Billing

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as expressly stated herein or required by law
• You authorize us to charge your designated payment method for all applicable fees

1.5.3 Free Tier and Trials

We may offer free tiers or trial periods at our discretion. We reserve the right to modify or discontinue free offerings at any time.

1.5.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.

1.6 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

You may not:

• Sublicense, sell, or redistribute the Service
• Modify, adapt, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble the Service
• Remove any proprietary notices from the Service
• Use the Service to build a competing product
• Access the Service through automated means (bots, scrapers) except through our official API
• Share account credentials or allow unauthorized access

1.7 Intellectual Property

1.7.1 Our Intellectual Property

The Service, including its design, features, content, and underlying technology, is owned by us and protected by intellectual property laws. These Terms do not grant you any ownership rights in the Service.

1.7.2 Data Ownership

• Your Data: You retain ownership of any data you upload or input to the Service ("User Data")
• Platform Data: We own all data we collect from AI providers, aggregated analytics, and derived insights ("Platform Data")
• Analysis Results: Results generated by analyzing your queries against Platform Data are licensed to you for your use but remain our intellectual property

1.7.3 Feedback

If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, royalty-free license to use that Feedback for any purpose without obligation to you.

1.8 Data Processing

1.8.1 How We Collect AI Data

The Service collects responses from third-party AI models by:

• Submitting queries designed to elicit information about brands, behaviors, or topics
• Recording the AI model responses
• Analyzing patterns and trends across responses

1.8.2 Third-Party AI Providers

We access third-party AI models through their official APIs in accordance with their terms of service. We do not control these AI systems and are not responsible for their outputs.

1.8.3 No Personal Data in AI Queries

Our standard brand monitoring and drift detection queries do not contain personal data. Compliance Watch uses synthetic test documents with fictional demographic markers — no real individuals' data is processed.

1.9 Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Infringe intellectual property rights of others
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Harass, abuse, or harm others
• Generate or distribute misleading information
• Engage in any activity that could damage our reputation or business

See our full Acceptable Use Policy for detailed guidelines.

1.10 Service Availability

1.10.1 Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (with reasonable advance notice when possible)
• Emergency maintenance
• Third-party service outages (including AI provider APIs)
• Circumstances beyond our reasonable control

1.10.2 Modifications

We may modify, suspend, or discontinue any aspect of the Service at any time. For material changes that negatively affect paid subscribers, we will provide 30 days' notice.

1.11 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will meet your specific requirements
• The Service will be uninterrupted, timely, secure, or error-free
• Results obtained from the Service will be accurate or reliable
• AI model responses collected by the Service are accurate, complete, or current

AI model outputs may contain errors, biases, or inaccuracies. The Service provides monitoring and analysis tools — not guarantees about AI behavior.

1.12 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service.
• Our total aggregate liability for any claims arising from these Terms or the Service shall not exceed the greater of: (a) the fees you paid to us in the 12 months preceding the claim, or (b) $100.
• We are not liable for actions or outputs of third-party AI providers whose models we monitor.

These limitations apply regardless of the legal theory (contract, tort, or otherwise) and even if we have been advised of the possibility of such damages.

Some jurisdictions do not allow limitation of liability for certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

1.13 Indemnification

You agree to indemnify, defend, and hold harmless us and our officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit to the Service

1.14 Term and Termination

1.14.1 Term

These Terms are effective until terminated by either party.

1.14.2 Termination by You

You may terminate by canceling your account and ceasing use of the Service.

1.14.3 Termination by Us

We may terminate or suspend your access immediately, without notice, for:

• Violation of these Terms
• Conduct we reasonably believe is harmful to the Service or other users
• Extended inactivity
• Non-payment of fees

1.14.4 Effect of Termination

Upon termination:

• Your license to use the Service ends immediately
• We may delete your account and User Data after 30 days
• Provisions that by their nature should survive (including Sections 1.7, 1.11, 1.12, 1.13, and 1.16) will survive termination

1.15 Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email to your registered address, notice on the Service, or other reasonable means.

Continued use after changes take effect constitutes acceptance. If you disagree with changes, you must stop using the Service.

1.16 General Provisions

1.16.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

1.16.2 Dispute Resolution

Any dispute arising from these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall take place in Delaware. You waive any right to participate in class actions.

Opt-Out: You may opt out of arbitration by notifying us in writing within 30 days of first accepting these Terms.

1.16.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in effect.

1.16.4 Waiver

Failure to enforce any provision does not constitute a waiver of that provision.

1.16.5 Entire Agreement

These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and us regarding the Service.

1.16.6 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

1.16.7 Contact

Email: legal@llmtracker.com
Address: [Address to be added]

Privacy Policy

Last Updated: January 28, 2026

2.1 Introduction

This Privacy Policy explains how LLM Tracker ("we," "us," or "our") collects, uses, discloses, and protects information when you use our Service. We are committed to protecting your privacy and handling your data transparently.

By using the Service, you agree to the collection and use of information as described in this Privacy Policy.

2.2 Information We Collect

2.2.1 Information You Provide

Account Information:

• Name
• Email address
• Company name (optional)
• Password (stored in hashed form)
• Billing information (processed by our payment provider)

User Content:

• Custom queries you create
• Story Builder prompts you submit
• Feedback and support requests

2.2.2 Information Collected Automatically

Usage Data: Pages visited and features used, timestamps of activity, referring URLs.

Device and Technical Information: IP address, browser type and version, operating system, device identifiers.

Cookies and Similar Technologies: Session cookies for authentication, preference cookies for settings, analytics cookies (see Cookie Policy).

2.2.3 Information from Third Parties

If you sign in using a third-party provider, we receive basic profile information they share. Our payment processor provides transaction confirmation; we do not receive or store full payment card numbers.

2.2.4 Information We Do NOT Collect

• Social Security numbers
• Government-issued identification
• Biometric data
• Health or medical information
• Financial account numbers (beyond payment processing)

2.3 How We Use Information

Provide and Improve the Service: Create and manage your account, process transactions, deliver features, improve and optimize the Service, develop new features.

Communicate with You: Service-related notifications, support responses, product updates, marketing communications (with your consent).

Ensure Security and Compliance: Detect and prevent fraud, enforce our Terms of Service, comply with legal obligations.

Analytics and Research: Understand usage patterns, measure performance, conduct internal research.

2.4 Legal Bases for Processing (GDPR)

For users in the European Economic Area (EEA), UK, or Switzerland:

Purpose	Legal Basis
Account management	Contract performance
Billing and payments	Contract performance
Service notifications	Legitimate interest
Security and fraud prevention	Legitimate interest
Marketing communications	Consent
Analytics	Legitimate interest
Legal compliance	Legal obligation

2.5 How We Share Information

We do not sell your personal information. We share information only as follows:

2.5.1 Service Providers

Provider Type	Purpose	Data Shared
Cloud hosting	Infrastructure	All Service data
Payment processing	Billing	Payment information
Email service	Communications	Email address, name
Analytics	Usage analysis	Anonymized usage data

All service providers are contractually bound to protect your data and use it only for specified purposes.

2.5.2 Legal Requirements

We may disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

2.5.3 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any change in ownership.

2.6 Data Retention

Data Type	Retention Period
Account information	Duration of account + 30 days
Usage logs	24 months
Billing records	7 years (legal requirement)
Support correspondence	3 years
Marketing preferences	Until withdrawn

After account deletion, we remove or anonymize your data within 30 days, except where retention is required by law.

2.7 Data Security

Technical Measures: Encryption in transit (TLS 1.2+), encryption at rest (AES-256), secure password hashing, regular security assessments.

Organizational Measures: Access controls and authentication, employee security training, incident response procedures, vendor security assessments.

No system is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

2.8 Your Rights

2.8.1 All Users

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Withdraw Consent: Withdraw consent for consent-based processing

2.8.2 California Residents (CCPA/CPRA)

California residents have additional rights including the Right to Know, Right to Delete, Right to Correct, and Right to Opt-Out. We do not sell or share personal information for cross-context behavioral advertising.

To exercise your rights, contact us at privacy@llmtracker.com.

2.8.3 EEA, UK, and Swiss Residents (GDPR)

Additional rights include Restrict Processing, Object to Processing, and Lodge a Complaint with your local data protection authority.

International Transfers: We transfer data to the United States. For EEA/UK transfers, we rely on Standard Contractual Clauses (SCCs) and the EU-US Data Privacy Framework.

2.9 Children's Privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

2.10 Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or notice on the Service. Your continued use after changes take effect constitutes acceptance.

2.11 Contact Us

Email: privacy@llmtracker.com
Address: [Address to be added]

Response Time: We respond to requests within 30 days (or sooner as required by applicable law).

Acceptable Use Policy

Last Updated: January 28, 2026

3.1 Purpose

This Acceptable Use Policy ("AUP") sets forth rules for using LLM Tracker. Violation of this AUP may result in suspension or termination of your account.

3.2 Prohibited Uses

3.2.1 Illegal Activities

• Violate any applicable law, regulation, or government order
• Facilitate or promote illegal activities
• Infringe intellectual property rights of third parties

3.2.2 Harmful Content

• Distribute malware, viruses, or malicious code
• Conduct phishing or social engineering attacks
• Distribute spam or unsolicited communications

3.2.3 System Abuse

• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service's operation
• Circumvent security measures or access controls
• Use automated tools to access the Service except through our official API
• Exceed rate limits or engage in resource abuse

3.2.4 Misuse of Data

• Attempt to re-identify anonymized data
• Use data to discriminate against individuals or groups
• Scrape or harvest data for competing services
• Misrepresent the source or accuracy of data

3.2.5 Harmful Conduct

• Harass, threaten, or abuse others
• Impersonate any person or entity
• Interfere with other users' use of the Service
• Post defamatory, obscene, or offensive content

3.2.6 Competitive Misuse

• Use the Service to build a competing product
• Reverse engineer our methodology or algorithms
• Share confidential aspects of the Service with competitors

3.3 Compliance Watch Specific Rules

When using Compliance Watch:

• Only use synthetic test documents for bias testing
• Do not input real individuals' personal information
• Do not use results to make actual employment or credit decisions
• Understand that results are for research and monitoring purposes only

3.4 API Usage

If accessing the Service via API:

• Respect rate limits as documented
• Include proper attribution when displaying our data
• Do not resell API access
• Secure your API credentials

3.5 Reporting Violations

To report violations of this AUP: abuse@llmtracker.com

We investigate reports promptly and take appropriate action.

3.6 Enforcement

We may, at our sole discretion:

• Issue warnings
• Temporarily suspend access
• Permanently terminate accounts
• Report illegal activities to law enforcement

We are not obligated to monitor for violations but reserve the right to do so.

Cookie Policy

Last Updated: January 28, 2026

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember information about your visit.

4.2 How We Use Cookies

4.2.1 Essential Cookies

Required for the Service to function.

Cookie	Purpose	Duration
session_id	User authentication	Session
csrf_token	Security	Session

These cookies cannot be disabled while using the Service.

4.2.2 Functional Cookies

Remember your preferences.

Cookie	Purpose	Duration
theme	Dark/light mode preference	1 year
sidebar_state	UI preferences	1 year

4.2.3 Analytics Cookies

Help us understand how you use the Service.

Cookie	Purpose	Duration
_ga	Google Analytics	2 years
_gid	Google Analytics	24 hours

You can opt out of analytics cookies through our cookie preferences or your browser settings.

4.3 Third-Party Cookies

We may use third-party services that set their own cookies:

• Google Analytics: Usage statistics
• Payment Processors: Transaction security
• Authentication Providers: Login services

These third parties have their own privacy policies.

4.4 Managing Cookies

4.4.1 Cookie Preferences

You can manage non-essential cookies through our cookie preferences panel, accessible via the footer link or account settings.

4.4.2 Browser Settings

Most browsers allow you to view, delete, and block cookies. Note: Blocking essential cookies may prevent you from using the Service.

4.4.3 Do Not Track

We honor Do Not Track (DNT) browser signals by disabling non-essential tracking when detected.

4.5 Changes to This Policy

We may update this Cookie Policy periodically. Changes will be posted on this page with an updated date.

4.6 Contact

For questions about our cookie practices: privacy@llmtracker.com